Terms and Conditions of the “My SPOT”
Terms and Conditions of the “My SPOT” Loyalty Programme
Terms and Conditions of the “My SPOT” Loyalty Programme
The SPOT mobile application (“Application”) is owned by NE Property B.V. (the “Company”), which has the right to use it at Białystok Property Sp. z o.o. (the “Shopping Centre”) as part of the NEPI Rockcastle Group, with its registered office in Warsaw at ul. Twarda 4, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under KRS number 0000673338, NIP 5272807340 and REGON 367066718.
The SPOT mobile application consists of software accessible on both iOS and Android operating systems. It is available free of charge from the App Store and Google Play and provides the User with a range of services, as well as loyalty points that entitle the User to rewards and discounts on products and services offered at the Shopping Centre.
The purpose of these Terms and Conditions is to provide Users, as defined in the Terms of Use, with full and accurate information about the conditions governing the “My SPOT” loyalty programme (the “Loyalty Programme”).
By downloading the Application and registering for the “My SPOT” loyalty programme, the User accepts and agrees to comply with these Loyalty Programme Terms and Conditions.
To use the Application, the User must install it on a mobile phone or tablet running iOS or Android. The mobile application may only be used after the User has accepted the currently applicable Terms of Use.
The benefits granted are updated periodically in the Application. The Shopping Centre reserves the right to amend the Terms of Use and/or the Privacy Policy, as well as the Terms and Conditions of participation in the “My SPOT” loyalty programme, at any time.
1. MY SPOT LOYALTY PROGRAMME
1.1. General Information
These Terms and Conditions describe the “My SPOT” loyalty programme and provide detailed information about the programme, including the latest updates. Programme details may change periodically. Users are therefore encouraged to check the programme details regularly to stay informed about the current terms and conditions.
My SPOT is a loyalty programme integrated into the SPOT mobile application.
My SPOT is based on a system of collecting loyalty points as a reward for purchases made at stores in shopping centres participating in the programme. The Loyalty Programme has the following structure:
Benefits granted based on the status achieved by the User in the Application: discounts and exclusive benefits.
The option to redeem loyalty points collected in the Application for rewards and services.
1.2. Eligibility and Registration
Access to the My SPOT programme is available in the “My SPOT” section. To join the Loyalty Programme, the User must register by creating a user account in the Application.
2. LOCATION
The mobile application is available across the NEPI Rockcastle portfolio of shopping centres. The list of shopping centres participating in the My SPOT Loyalty Programme can be found in Appendix 1 to the Terms of Use.
Users may select in the Application the main shopping centre they visit regularly. They may also select another shopping centre when visiting other NEPI Rockcastle shopping centres in Poland, whether travelling outside their town or simply visiting another centre.
Users may collect points for purchases made at any participating shopping centre. They may also redeem points and enjoy the benefits associated with their status at any shopping centre participating in the programme.
The current Loyalty Programme terms and conditions apply to Alfa Shopping Centre (hereinafter referred to as the “Shopping Centre”), located at ul. Świętojańska 15, 15-277 Białystok.
3. HOW TO COLLECT POINTS
3.1.
Users collect points for purchases made at stores in shopping centres participating in the programme, at a rate of PLN 1 = 1 point. Stores listed in Section 3.3 are excluded from this rate.
Users may also collect points for the following activities performed in the Application:
Creating an account in the Application (registration): 100 points.
Creating an account in the Application (registration) on or before 11 June 2023, provided that the following conditions are met: the customer has an account in the Sezam 2.0 application and uses the same email address when registering: 200 points.
Completing the profile in the “My Account” section: 100 points.
Recommending the SPOT application to a friend. The User may send an invitation code to friends. The User will receive 100 points when the invited friend creates an account in the Application using the invitation code. The User may receive a maximum of 500 points per year.
For the first voucher scanned by a friend invited to the Application, the User receives 100 points. The User may receive a maximum of 500 points.
Checking in at the Shopping Centre: the User may check in at the Shopping Centre a maximum of twice per week and earn a maximum of 200 points per month: 20 points per check-in.
Scanning a receipt issued at the Shopping Centre: the User receives 1 point for every PLN 1 spent, subject to the following exceptions:
1 point for every PLN 2 spent at a supermarket, hypermarket or other grocery store listed in Section 3.3(i);
1 point for every PLN 5 spent at electronics stores listed in Section 3.3(ii).
3.2. Point Accumulation Methods
The User may choose one of the following methods of collecting points:
Collecting points by manually scanning receipts in the Application; or
Automatically collecting points by synchronising a bank account with the account in the Application.
The User may use only one of the above point accumulation methods at a time. The User may change the selected method at any time, but no more than once per day.
Collected points cannot be exchanged for cash. Each User may access the range of benefits corresponding to their current membership level.
3.3. Exchanging Purchase Receipts for Points
For purchases made at the Shopping Centre, the User receives loyalty points by scanning the receipt using the receipt-scanning feature available in the SPOT application.
a) Conversion rate: every PLN 1 spent earns 1 point (PLN 1 = 1 point), subject to standard mathematical rounding rules.
b) Exceptions:
(i) Purchases at hypermarkets, supermarkets or grocery stores: every PLN 2 spent earns 1 point (PLN 2 = 1 point), subject to standard mathematical rounding rules.
(ii) Purchases at RTV euro AGD, Samsung, iDream Apple Premium and Mi Store Xiaomi: every PLN 5 spent earns 1 point (PLN 5 = 1 point), subject to standard mathematical rounding rules.
(iii) Excluded transactions include all expenditure related to currency exchange and the exchange of precious metals; payment intermediary services, including utility payments; banking and insurance services; gambling and/or casino-type games; receipts for the purchase of gift vouchers from the Infodesk; fuel purchases; alcohol; tobacco products; electronic cigarettes; medicines; prepaid cards; telecommunications services; travel agencies; advance payments made to travel agencies; and purchases at post offices (see the list of stores in Appendix 3). These transactions earn 0 points.
3.4. Conditions and Restrictions on Scanning Fiscal Receipts
The User must comply with the following conditions and restrictions regarding the scanning of fiscal receipts:
a) Maximum number of receipts scanned per store per day: 2.
b) Maximum total number of receipts scanned per User: 10 per day and 20 per week.
c) Maximum number of points that may be earned per month, regardless of the number and value of receipts scanned: 4,500.
d) Minimum value of each receipt accepted for scanning: PLN 30.
e) Minimum value of each receipt accepted when the Automatic Point Accumulation feature is enabled: PLN 20.
f) Maximum period for scanning a receipt from the date of purchase: 2 days (48 hours from the time the receipt is printed).
g) Maximum number of rewards that may be redeemed by a User: 2 per day.
h) Employees of retailers and persons related to them, including spouses, descendants and siblings, may participate in the Programme, provided that they are not entitled to register receipts issued by the retailer that employs them.
Users may not lend their accumulated points to other Users or transfer them from one account to another.
Scans of receipts that are not in the User's possession (photographs of receipts) will not be accepted. The User must be the owner of the receipt and the person who paid for the purchase. As the automatic receipt identification system recognises only valid fiscal receipts, and in order to prevent fraud, scans other than valid scans of fiscal receipts will not be accepted.
Scans of VAT invoices, non-fiscal receipts, or receipts issued as part of business activity that contain the buyer's tax identification number and are equivalent to invoices will not be considered valid for participation in loyalty programmes offered by the Shopping Centre and/or the Company's Business Partners.
A receipt may be registered only once and by only one User. The same receipt may not be registered in the Programme by two different Users. Such conduct will be considered a breach of these Terms and Conditions.
Points for scanned receipts may be awarded automatically immediately after scanning. If any uncertainty arises in connection with the scan, the Shopping Centre and/or the Company's Business Partners reserve the right to review the receipt within 3 business days, after which the appropriate number of points will be awarded to the User.
Once points have been awarded, the Application will indicate this by displaying the updated point balance on the relevant screen of the User's mobile phone.
The number of points already awarded to a User may not be reduced as a result of such a change.
The Shopping Centre and/or the Company's Business Partners may modify the rewards offered in the “Rewards Catalogue” section of the Application at any time, both in terms of the range of rewards and gifts available and the number of points required for each individual reward. Users will be notified of such changes within the Application.
The Shopping Centre and/or the Company's Business Partners reserve the right to deduct points obtained by Users through fraudulent activity.
If a User deletes their account or the Companies close the account, any accumulated and unused points may not be lent to other Users or transferred to other accounts and will be forfeited.
If the Companies decide to discontinue the Application, Users will be notified 30 days in advance. Any points not redeemed by the date on which the Application is discontinued will be forfeited.
4. AUTOMATIC POINT ACCUMULATION
4.1. As part of the Loyalty Programme, the User may activate Automatic Point Accumulation as a separate feature of the Loyalty Programme.
4.2. The provider of the Automatic Point Accumulation feature (service) is Spaycial/Transaction Connect, a French company with its registered office at 86 Rue du Faubourg Saint-Denis, 75010 Paris, registered with the Paris Trade and Companies Register under number 822 619 185 (“Transaction Connect”).
4.3. During registration or at any time after registering for the Programme, a link enabling the activation of the Automatic Point Accumulation feature will be available in the User's account.
If the User (“User who has activated the Automatic Point Accumulation service”) decides to activate Automatic Point Accumulation, the provider of this service will be Transaction Connect. The User provides Transaction Connect with the following data: bank / account type / other data that may be required by the relevant Eligible Entity's branch, and consents to the synchronisation of their account with their loyalty account in accordance with the rules governing Automatic Point Accumulation.
The User undertakes to provide accurate and complete information and to update such information as frequently as required.
The User must reactivate their payment card in the Application every 90 days to ensure that points continue to be automatically accumulated through this feature. The User will receive reminders to reactivate the card by email and push notifications.
If the User fails to reactivate the payment card within 10 days after the expiry of the 90-day period referred to above, the User's status will be downgraded from VIP membership to the level corresponding to the number of points collected.
Detailed information on how Automatic Point Accumulation works is set out in the Terms of Use provided by Transaction Connect.
4.4. Upon activating Automatic Point Accumulation, the User obtains VIP status.
4.5. The Automatic Point Accumulation feature is available and may be activated only while the Programme remains in operation.
4.6. For the purposes of interpreting and regulating the principles of Automatic Point Accumulation, the following terms are defined:
a) Eligible Entities – banks admitted to the Programme (meaning any company in Poland or a company with a permanent registered office in Poland) listed in Appendix 2 to these Terms and Conditions.
Note: Transaction Connect, as the entity responsible for Automatic Point Accumulation, retains discretion in this regard. Any company may be removed from the list of Eligible Entities without any right to compensation or reimbursement of costs for the User.
b) Synchronized Account – an account synchronized with the User's account. A Synchronized Account may be a bank account.
c) Payment Method(s) – means the payment instrument(s), i.e. payment card(s), linked to the User's Synchronized Account. All Payment Methods linked to the User's Synchronized Account will trigger Automatic Point Accumulation, provided that the Purchase qualifies for points. The User does not need to update their details when the Payment Method changes, for example, when a replacement payment card is issued.
4.7. Activating Automatic Point Accumulation
a) To activate Automatic Point Accumulation, the User:
must have an active account; and
must link a bank account to their account, select the name of the institution where the account is held, and then enter, through a secure interface, the same username and password used to access the secure interface for checking their bank account, in accordance with the applicable PSD2 Payment Services Directive. This process results in synchronisation.
Note: The User's bank, where the User holds the bank account selected for synchronisation, must be included in the list of Eligible Entities.
b) The User may earn additional points by making recommendations and sharing information contained in the Application, including information intended exclusively for VIP Users.
c) Points relating to a Synchronized Account may appear up to 7 days after a Purchase made at Alfa Shopping Centre.
d) Points for purchases made by a VIP User are automatically credited to the User's account once the Purchase has been made at a retailer's premises within Alfa Shopping Centre and the transaction has been posted to the bank account.
e) If a VIP account is not refreshed within 90 days of synchronisation or the most recent refresh, the User making purchases at the Shopping Centre will receive points only for the period during which the account is synchronised.
f) In the case of a joint bank account, one bank account may be synchronised with only one account. All Payment Methods linked to the joint account will trigger the accumulation of points in the account synchronised with that joint bank account.
g) When Automatic Point Accumulation is activated, payments made from one bank account will not be accepted under another loyalty account.
h) The same Purchase may be registered only once and under only one account. The same Purchase may not be registered in the Programme by two different Users. Such conduct will be considered a breach of these Terms and Conditions.
5. EXPIRY OF POINTS
Points awarded before 21 October 2025 remain valid for 24 months from the date they were awarded. After this period, the points are automatically cancelled, and the User may not make any claims in respect of them.
From 21 October 2025 onwards, all newly awarded points are valid for 6 months from the date they are awarded. After this period, the points are automatically cancelled and cannot be reinstated.
6. REDEMPTION OF LOYALTY POINTS
Loyalty points collected in the Application may be redeemed for selected rewards and benefits available at the Shopping Centre, such as rewards, shopping vouchers and services offered at that Shopping Centre.
Users may view the list of rewards and redeem their loyalty points for selected rewards in the “My SPOT – Rewards Catalogue” section. The list of rewards is specific to each shopping centre and can be viewed in the relevant section after selecting the preferred shopping centre.
Users are not entitled to exchange rewards for cash, other products or other benefits.
The User is required to retain the original paper receipt for purchases worth at least PLN 150 throughout the current calendar year and for at least 30 business days after the end of that calendar year.
The Organiser reserves the right to verify receipts registered in the Loyalty Programme, particularly when a reward worth 10,000 points or more is being redeemed. This requirement applies to the initial point value.
During verification of eligibility for such a reward, only photographs of original receipts will be accepted. Bank statements, photocopies of receipts and photographs of receipts from the “Point History” section of the Application will not be accepted.
7. POINT HISTORY
The history of points accumulated or redeemed can be viewed in the “Point History” section of My SPOT.
7.1. Obtaining SPOT Membership Status in the Application
Depending on the number of points collected or credited through Automatic Point Accumulation, Users may attain one of the following three membership levels:
BRONZE: assigned by default upon registration in the Application.
SILVER: achieved upon reaching the threshold of 5,500 points.
GOLD: achieved upon reaching the threshold of 12,500 points.
VIP – a User who has added Automatic Point Accumulation to the Loyalty Programme features, i.e. synchronised their bank account with their payment card in accordance with Section 4 of these Terms and Conditions.
Each of the four membership levels is associated with exclusive benefits and special discounts at partner stores.
7.2. Expiry of Membership Status
When a User achieves a new status in the Application, that status remains valid for 24 months and is available across all NEPI Rockcastle shopping centres in Poland participating in the Loyalty Programme. The list of participating shopping centres can be found in Appendix 1 to the Terms of Use.
The exception is SPOT VIP status, which remains valid for as long as the User's bank account remains synchronised and the User has not changed the point accumulation method to manual receipt scanning.
If the User fails to reactivate their payment card within 10 days after the expiry of the 90-day period following the last synchronisation, their status will be downgraded from VIP membership to the level corresponding to the number of points collected.
7.3. Benefits Granted to Users According to Membership Status
Depending on the membership status achieved in the Application based on the points accumulated, the User has access to discounts at partner stores and exclusive benefits.
The benefits granted to Users will be listed in the Application and periodically updated by the Shopping Centre. They may include discounts at partner stores, VIP benefits, preferential services or invitations to events.
Depending on their status, Users may view their benefits in the “My SPOT → My Benefits” section of the Application.
Benefits such as discounts, rewards, event invitations or other experiences cannot be exchanged for cash.
Discounts granted under the SPOT Programme:
a) Cannot be combined with loyalty cards issued independently by partner stores. Each partner store participating in the My SPOT Loyalty Programme will decide whether programme discounts may be combined with other offers or discounts provided by that store. The conditions for accessing discounts will be specified in the “Discounts” section.
b) Are granted by scanning the barcode generated in the “Discounts” section under the relevant partner store's discount offer, or by presenting the discount in the Application at the checkout of the store where the User wishes to redeem it.
7.4. How to Redeem Offers and Rewards
7.4.1. How to Receive Rewards
To receive rewards redeemed in exchange for loyalty points, the User must complete the following steps:
(i) The User selects their preferred reward from the “Rewards Catalogue” section in My SPOT.
(ii) If the User has sufficient points to redeem the reward (product or service), they select the reward and click the “Redeem Now” button.
(iii) The selected reward will be reserved for the User.
(iv) The User will receive a confirmation email containing information on how to collect the reward, including the name and description of the selected reward, the reservation date, the collection location and the collection deadline. The email may also contain a QR code or the date and time of an event.
(v) The User must collect the reward within the period specified in the email confirming the reservation. The standard collection period is 1–3 business days from the date of reservation, unless the rules of a specific campaign provide otherwise.
Rewards may be collected only during the opening hours of the Info Point or Administration Office of the relevant Shopping Centre. The User should take the opening hours of the collection point into account when making a reservation.
Once the collection deadline has passed, the reward reservation expires. Points deducted for redeeming the reward may be manually returned to the User's account only in exceptional, justified circumstances.
A request for a refund of points must be sent to supportpl@myspot.space within 7 days of the reservation expiry date. After this deadline, the points are permanently forfeited and cannot be refunded.
The employee handing over the reward selected by the User or granting access to an exclusive event will ask the User to scan the QR code from the Application. Once the code has been validated, the employee will hand over the reward or grant access to the event.
The Companies and/or Shopping Centres shall not be liable for the manner in which rewards are offered, delivered or handed over by Business Partners.
After collection, all rewards can be viewed in the “Point History” section.
Participation in loyalty programmes for the purpose of obtaining rewards does not involve any additional fees or expenses for Users.
Rewards under the My SPOT Loyalty Programme and benefits received by the User based on their membership status, such as access to discounts, are available concurrently. The User decides whether to use both types of benefits within the Loyalty Programme.
7.4.2. Warranty and Complaints Regarding Rewards
The Programme Operator does not provide a warranty for Rewards issued under the Programme. If a warranty has been provided for a Product, it shall apply in accordance with the terms and for the period specified by the relevant store, Tenant or manufacturer.
If a problem arises with a Product, the Participant should report it to supportpl@myspot.space, providing details that allow the Reward to be identified and a description of the problem.
Complaints submitted through the Operator are accepted exclusively for Rewards in the Electronics category and only during the warranty period applicable to the relevant Product.
If a complaint is accepted, the only available remedies are replacement of the Product with a new item or reimbursement of the number of points used to redeem it. The Participant is not entitled to a monetary refund or cash payment.
7.4.3. How to Use Discounts at Partner Stores
To receive a discount, the User must visit the relevant Business Partner directly, i.e. the store in the Shopping Centre to which the offer applies. Before paying for the products, the User must present the store's discount offer in the Application or the barcode published as part of the store's offer. The barcode will be scanned by a store employee.
The discount will be applied directly at the checkout. The Companies and/or Shopping Centres shall not be liable for the manner in which a discount is offered or granted by the relevant Business Partner.
Participation in loyalty programmes for the purpose of obtaining benefits does not involve any additional fees or expenses for Users.
8. CANCELLATION OF POINTS AND ACCOUNT BLOCKING
a) The Shopping Centre and/or the Company's Business Partners reserve the right to deduct points obtained by Users through fraudulent activity, for example by scanning copies of receipts, receipts that do not result from the User making a purchase at the Shopping Centre, receipts from a store where the User works, or receipts for purchases that are subsequently returned without informing the Organiser and without deregistering the receipt.
If, as a result of deducting points, the remaining balance in the Programme is insufficient to redeem a reward, the Participant loses the right to that reward. If the reward has already been issued to the Participant, the Participant must return the reward or its equivalent value, at the Organiser's discretion.
b) If a User scans a receipt displayed on another device, a photograph of a receipt, a receipt that has been altered in any way and/or superimposed on another receipt, a receipt proven not to belong to the User, or fails to comply with the maximum limit of 2 receipts per day (the preceding 24 hours) and 20 receipts per week (the preceding 7 days), as specified in Section 3.4, or if the User is an employee of a tenant at the Shopping Centre and scans receipts from the store where they are employed, the owner of the Application and/or the Company may block the User's access to the Application.
9. WITHDRAWAL AND AMENDMENTS
The Company has the right to discontinue or amend the My SPOT Loyalty Programme at any time it deems appropriate, including changing or cancelling the list of benefits and rewards available in the Application, as well as the list of participating stores, without prior notice to or consent from the User.
10. INFORMATION AND COMPLAINTS
Users may send any questions, comments or complaints to supportpl@myspot.space.
All complaints or enquiries relating to the operation of the Loyalty Programme will be handled by the Shopping Centre within 30 days. The complaints procedure does not affect any rights or legal remedies that may be available to consumers under applicable law.
11. OTHER INFORMATION AND TERMS OF USE
A User may create only one user account and is required to provide accurate information. To verify the identity of a User applying for benefits under their account, the Shopping Centre may ask the User to provide identification by presenting an identity document, such as an identity card, driving licence or passport.
The account is personal, and Users are prohibited from sharing their login credentials with other people.
The Shopping Centre reserves the right to delete an account or cancel accumulated points in the following circumstances, including where the User breaches any of the rules set out in the Terms of Use:
a) Where points have been accumulated through fraudulent activity.
b) Where points have not been redeemed within 24 months of being awarded.
The User may reset their password in accordance with the instructions provided in the Application.
Users are required to check periodically for changes to the Terms of Use and the Privacy Policy.
If the User does not wish to accept the Terms of Use and the Privacy Policy, including any amendments and/or supplements thereto, the User must stop using the Application.
12. PERSONAL DATA PROTECTION
The general legal framework governing personal data protection is established by Regulation (EU) 2016/679 on the protection of personal data (the “GDPR”), applicable within the European Union.
Details concerning the categories of personal data processed in connection with the use of the Application, as well as other information relating to such processing, are available in the Privacy Policy.
Date: 10 July 2026
Appendix 1: List of Shopping Centres Covered by the My SPOT Loyalty Programme
Alfa, ul. Świętojańska 15, 15-277 Białystok
Aura Centrum, Al. Piłsudskiego 16, 10-576 Olsztyn
Bonarka, ul. Kamieńskiego 11, 30-644 Kraków
Focus Mall Piotrków Trybunalski, ul. Słowackiego 123, 97-300 Piotrków Trybunalski
Focus Mall Zielona Góra, ul. Wrocławska 17, 65-427 Zielona Góra
Forum Gdańsk, Targ Sienny 7, 80-806 Gdańsk
Galeria Copernicus, ul. Żółkiewskiego 15, 87-100 Toruń
Galeria Tomaszów, ul. Warszawska 1, 97-200 Tomaszów Mazowiecki
Galeria Warmińska, ul. J. Tuwima 26, 10-748 Olsztyn
Galeria Wołomin, ul. Geodetów 2, 05-200 Wołomin
Karolinka, ul. Wrocławska 152/154, 45-837 Opole
Platan, plac Teatralny, 41-800 Zabrze
Pogoria, ul. Jana II Sobieskiego 6, 41-300 Dąbrowa Górnicza
Solaris, plac Kopernika 16, 45-040 Opole
Appendix 2: List of Eligible Entities – Banks Eligible for the Loyalty Programme
Alior Bank
BNP Paribas
ING Polska
mBank
Millennium Bank
Bank Pekao
PKO Bank Polski
Revolut
Santander Bank Polska
Appendix 3: List of Stores Excluded from the Loyalty Programme
IQOS
LOTTO
Kantor
Intersmoker
Prezent marzeń
mBank
Apteka DOZ